Delivery

• We will deliver the Goods, to the Delivery location by the time or within the agreed period, or failing any agreement, without undue delay and, in any event not more than 30 days after the day on which the contract is entered into.
• In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the contract at an end if
  • A: We have refused to deliver the Goods, or if delivery on time is essential, taking into account all the relevant circumstances at the time the contract was made. Or you said to us before the contract was made that delivery on time was essential. Or-
  • B: After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
• If you treat the contract at an end, we will (in addition to other remedies) promptly return payment made under the contract.
•  If you ware entitled to treat the contract at an end but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting goods that may have been delivered, and if you do this, we will (in addition to other remedies) without delay return all payment made under the contract for any such cancelled or rejected goods. If the Goods have been delivered you must return them to us at your cost, or allow us to collect unwanted delivered goods you did not reject delivery of, however you may be churched a restocking fee of £25 and by entering into a contract with us, this is what you agree too.
• If the Goods from a commercial unit (a unit is a commercial unit if the division of unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the order for some of the goods without also cancelling or rejecting the order for the rest of them.
• We do not generally deliver to addresses outside of England, Scotland, Northern Ireland, the Isle of Man and Channels Island. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
• You agree we may deliver the good in instalments if we suffer shortages of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
• If you or your Nominee fail, through no fault of ours, to take delivery of the goods at the delivery location, we may charge the reasonable cost of storing and redelivering them.
• The Goods will become your responsibility from the completion of the delivery or customer collection. You must, if reasonably practicable, examine the goods before accepting them. If the box or items are damaged, you must refuse delivery. If you do not, then you take full responsibility of accepting the good in the condition they arrived in and you agree that we are not responsible to amend any damaged items. As it is your full responsibility to check if you are happy with the Goods before accepting the deliver.

Withdrawal, returns and cancellation

• You cannot withdraw the Order by telling us before the contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
• This is a distance contract (as defined below) which has the cancellation rights (Cancellation Right) set out below. These cancellation rights, however, do not apply to contract for the following circumstances.
  • A: Goods that are made to your specifications or clearly personalised.
  • B: Goods which are liable to deteriorate or expire rapidly.
• Also, the cancellation rights for a contract cease to be available in the following circumstances.
  • A: In the case of any sales contract, if the goods become mixes inseparable (according to their nature) with other items after delivery.

Right to cancel

• Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
• The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the goods. In a contract for the supply of goods over time (. i.e. subscriptions), the right to cancel with be 14 days after the first delivery.
• To exercise the right to cancel, you must inform us of you decision to cancel this contract by a clear statement setting out your decision (. i.e., a letter sent by post or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
• You can also electronically fill in and submit the model cancellation from or any other clear statement of the customer’s decision to cancel the contract on our website www.naturestropicalemporium.com (& ‘’co.uk’’). If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (e.g. by email) without delay.
• To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period

• Except as set out below, if you cancel this contract, we will reimburse to you all payment received from you, including the cost of delivery (except for the supplementary cost arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Deduction for goods supplied

• We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handing by you (i.e. handing the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: e.g. it goes beyond the sort of handing that might be reasonably allowed in the shop) . This is because you are liable for the loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement

• If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and later then:
  • A: 14 days after the day we received back from you any Goods supplied. Or
  • B: (If earlier) 14 days after the day you provide evidence that you have sent back the Goods.
• If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
• We will make the reimbursement using the dame means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result the reimbursement.

Returning Goods

• If you have received Goods in the connection with the contract which you have cancelled, you must send back the Goods or hand them over to us at 35, The Close, Johnston, Pembrokeshire, SA62 3QQ without delay and in any event not later than 14 days from the day on which you communicated to us your cancellation of this contract. The Deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
• For the purposes of these Cancellation Rights, these words have the following meanings:
  • A: Distance Contract means a contract concluded between a trader and a consumer under an organised sale or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
  • B: Sale contract means a contract under which a trader transfers or agrees to transfer the ownership of Goods to a consumer and the consumer pays or agrees to pay the price, including any contract that bother Goods and services as it’s object.

Conformity

• We have a legal duty to supply the Goods in Conforming with the contract, and will not have conformed if it does now meet the following obligation.
• upon delivery the Goods will be reasonably fit for any particular purpose for which you buy the goods which, before the contract is made, you made known to us (unless you do not actually rely, or it’s unreasonable for you to rly, on our skill and judgment) and be fit for any purpose held out by us or set in the contract and conform to their description.
• It is not a failure to conform if the failure has its origin in your materials.
• We will provide after-sales service if needed and when we are contacted by the consumer, to notify us of any issues that has arisen.